Payment & Refund Policy
Acknowledge and agree to the terms set forth in this policy
Connect2
Payment & Refunds
Welcome to Connect2’s Payment & Refund Policy. This document outlines our terms and conditions regarding course payments, cancellations, and refund procedures. Please read these terms carefully as they constitute a legally binding agreement between you and Connect2 (Pty.) Ltd, referred to herein as Connect2. By proceeding with a course booking, you acknowledge and agree to the terms set forth in this policy.
1. Payment Terms
- All payments must be made by either cash or EFT and cleared prior to a course, unless otherwise agreed to in writing.
- A 50% deposit is required to secure your booking for accredited courses.
- Full payment is due to secure your booking for short courses/seminars.
- The balance of the payment must be paid at least two weeks prior to commencement of the course, unless otherwise agreed to in writing.
- Delegates will unfortunately be denied access to the training course should funds not have been received in full, unless otherwise agreed to in writing.
- Deposits may be carried over to another date for up to two years from the original course start date, or as agreed to in writing.
- Additional cost may apply for second time attendance. Please feel free to contact us for more information.
2. Cancellations
- Booking cancellations for any accredited course must be submitted in writing to info@connect2nlp.com.
- The following cancellation fees will apply:
- Less than 1 months notice 100%
- Less than 3 months notice 75%
- More than 3 months notice 50%
3. Refund Terms
- There is a minimum, non-refundable cancellation fee of 50% of the course cost, which enables the trainers to provide a valuable learning experience to participants.
- In purchasing our services, delegates agree that this is a reasonable fee, necessary for covering the expenses that Connect 2 incurs in order to make the trainers and training material available.
- If a participant cancels a training, they will be refunded any amount paid in excess of the cancellation fee for that training.
- Participants may request to apply the non-refundable cancellation fee to future training with Connect2.
- The non-refundable cancellation fee will only be applied to future training with Connect2 if agreed to in writing.
4. Processing Refunds
- To complete your refund, we require a receipt or proof of payment along with your cancellation request.
- We will send you an email to notify you once your cancelation notice is received.
- We will also notify you of once a refund is approved.
- Once approved, we will contact you to arrange a transfer to process your refund.
- Bank transfers may take up to 5 business days to reflect in your account, depending on who you bank with.
5. Late or Missing Refunds
- If you haven’t received your refund within the transfer window, first contact your bank to check for any clearing delays in processing the payment.
- If you’ve done this and you still have not received your refund yet, please contact us at info@connect2nlp.com.
Changes to this Privacy Policy
We aim to maintain transparency in all our financial transactions and ensure a clear understanding between Connect2 and our valued clients. However, we may update this Payment & Refund Policy from time to time to reflect changes in our practices or for legal reasons. We therefore encourage you to review this page periodically for the latest information.
Contact Us
For any questions or clarifications about our payment and refund procedures, contact us at info@connect2nlp.com, where our team is available to assist you. For more details on our training policies and service delivery, please refer to our Terms of Service. Thank you for choosing Connect2 NLP.
